WinLion Privacy Policy
At WinLion, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at winlion.com. By registering an account or continuing to use our platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully and contact us at [email protected] if you have any questions.
Who We Are
We operate WinLion Casino under an Anjouan Gaming License, providing a secure and regulated online gaming environment for players in Ireland and other permitted jurisdictions. Our platform is available at winlion.com and offers a wide range of services including casino games, sports betting, live dealer tables, and promotional offers. As the data controller, we are responsible for determining how and why your personal data is processed.
Information We Collect
When you interact with our WinLion online casino, we may collect and process the following categories of personal data:
Information You Provide Directly
- Full name, date of birth, and residential address
- Email address, phone number, and account credentials
- Payment information including card details and bank transfer data
- Identity verification documents submitted during KYC procedures
- Communications you send us via live chat, email, or our contact form
Information We Collect Automatically
- IP address, browser type, and device identifiers
- Session data, login timestamps, and pages visited on our platform
- Gaming activity, wagering history, and transaction records
- Location data based on your IP address
- Technical data related to the WinLion app or PWA usage on your device
How We Use Your Information
We at WinLion use the personal data we collect for the following lawful purposes:
- To create and manage your player account
- To process deposits and withdrawals in EUR via Visa, Mastercard, Apple Pay, Google Pay, and Bank Transfer
- To verify your identity and comply with anti-money laundering obligations
- To administer bonuses, including our welcome package, loyalty programme, and promotional offers
- To enforce responsible gaming tools such as deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion
- To provide 24/7 customer support via live chat and email
- To prevent fraud, detect suspicious activity, and maintain platform security
- To send you account-related notifications and, where you have opted in, marketing communications
- To comply with our obligations under applicable gaming and financial regulations
Legal Basis for Processing
Our WinLion platform processes your personal data on the following legal grounds:
- Contractual necessity — to fulfil our obligations under the terms and conditions you accepted when registering
- Legal obligation — to comply with licensing requirements, AML regulations, and identity verification laws
- Legitimate interests — to prevent fraud, improve our services, and ensure platform security
- Consent — for optional communications such as marketing emails and promotional messages, which you may withdraw at any time
Sharing Your Data
We do not sell your personal data to third parties. However, we may share your information with trusted partners in limited circumstances:
- Payment processors and banking partners handling your transactions
- Identity verification and KYC service providers
- Game software providers whose content you access on our platform
- Regulatory authorities and licensing bodies, including under our Anjouan Gaming License
- Law enforcement agencies when required by law or to prevent criminal activity
- IT service providers and hosting companies supporting our infrastructure
All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our WinLion casino platform. These tools help us remember your preferences, maintain your session, analyse site performance, and deliver relevant content. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services.
Data Retention
We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by law. Financial and transaction records are typically retained for at least five years in line with anti-money laundering regulations. When your data is no longer required, we securely delete or anonymise it.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your data, subject to legal retention requirements
- Right to restriction — to request that we limit how we use your data
- Right to portability — to receive your data in a structured, commonly used format
- Right to object — to object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.
Security of Your Data
We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our WinLion casino platform uses SSL encryption for all data transmissions, and access to your account information is restricted to authorised personnel only. While we take all reasonable precautions, no system is entirely immune to risk, and we encourage you to keep your account credentials confidential.
Responsible Gaming and Data
As part of our commitment to player safety at Win Lion Casino, we use your gaming data to monitor for signs of problem gambling behaviour. We may use this information to apply responsible gaming tools or contact you with supportive information. This processing is carried out in your best interests and in accordance with our licensing obligations.
Restricted Countries
Our services are not available to residents of certain jurisdictions, including but not limited to the United Kingdom, United States, Australia, France, and others listed in our terms and conditions. We do not knowingly collect personal data from individuals residing in restricted countries, and any accounts identified as originating from such jurisdictions may be closed.
Children's Privacy
Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal data, we will take immediate steps to delete that information and close the associated account.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our dedicated support team. We at WinLion are here to help and will address your enquiry promptly.
- Email: [email protected]
- Live Chat: Available 24/7 on our platform
- Website: https://winlion.com/
Content updated: July 09, 2026